I received impeccable service in Kolkata

He works for a pathology clinic. If you ring him up, he will come to your home to collect blood samples for the blood test that your doctor has prescribed.

I used to think Kolkata is not a place of work ethics. It felt like the only time when one can see an overflowing of dedicated work is during the Durga Puja, or in the beautiful artistic show-off world of the Kolkata Marwaris.

Recently I am came across an example of dedicated dependable yet understated service that is so inspiring.

He works for a pathology clinic. If you ring him up, he will come to your home to collect blood samples for the blood test that your doctor has prescribed. His name is Tapan. The charges for this at-home blood-collection service depends on which part of the city you are in. Where we stay, in Hastings at the banks of the river, it costs Rs. 250/- or so (in addition to the blood test charges itself). For Salt Lake, the rate is something like Rs. 500/- if I remember what Tapan Da told me right.

Tapan Da’s dependability is exemplary. My family has experienced it again and again. Say you ring him up on a Tuesday evening, his Wednesday schedule is full and he says he will come on Thursday morning at 9. Since he said so, he will be there on Thursday morning. You do not need to call him again.

This might seem like but-obvious for someone who lives in cultures where such dependable service is the norm. For a Kolkata service provider, this admirable. If I have come across one such person, I am sure there are other such examples in Kolkata too. Thanks to him, Kolkata is not a place of shoddy service in my eyes anymore. It is simply that some provide good service, some do not. It is possible to provide service at the level you want wherever you are.

If you call Tapan Da on a Saturday evening, requesting him to come on Sunday morning, often that works too. Four other people are also employed by this clinic for similar at-home service, but it seems Tapan is very popular. Once he starts going to a house, people prefer him to come, rather than any of the others. The routine act of drawing blood from a person’s vein is also a skill to mastered, else it is possible to rupture the vein and cause a blue arm that lasts for up to a month. At our place, he is the but-obvious go-to point for all blood test requirements. Seeing him come so often, my 7 year old niece was also able to overcome her fears and give her blood for testing. Yes, her brother had to sit beside her for moral support. 🙂

His ability to show up as promised is despite the fact that his day is often full with many visits scheduled across the city, which he fulfills zipping around on his motor bike. Unlike many at-home service providers who seem grimy, he presents himself in professional clean garb that feels respectable. Of course the sweat and grime of the city is not selective towards him. Nevertheless.

His service is a thing to be experienced. There is nothing flashy about it but I was impressed enough to write to you about it. For it quietly grows on you.

a sweet encounter

The normal thing would be for him to come and go unnoticed, unacknowledged. This time I happened to be around, so I greeted him. …

The man who reads the electricity consumption meter came. The normal thing would be for him to come and go unnoticed, unacknowledged. This time I happened to be around, so I greeted him.

He was carrying a credit-card swiping kind of device in which he keyed in the meter reading. He then pressed a button and a print out of the consumption bill for previous month tongued out. I got quite impressed (and excited) to see such nifty technology deployed out here. Sometimes I am like that – getting excited at seemingly normal stuff.

No issue of mailing the bill to customer addresses. These devices get loaded with the bill data when the processing is done at the office and the new reading recorded in the device is downloaded to the servers when these people go back to the office.

So, (since I was excited), I asked the man if I could take a picture of his with the device giving out the bill. He said yes, but seemed hesitant. I took 2 pics of his. He looked even more hesitant and asked where I will put it. Will I put it in the newspaper? I said, “Oh no! I will put it on the internet. If you are uncomfortable about it, I will not”.

He shared with me his reason for being hesitant. I understood and said, “Oh ok. Then I won’t put it”.

“You can take a snap of mine when I come next month and put that one”, he said. We agreed on that and he left.

The Electricity Meter Reading Man

5 minutes later, he was back. “Madam, madam!”. I went out. He: “I will come tomorrow itself. I have some work here, you can take my snap tomorrow.” Amused at his eagerness, I smiled and said, “Ok, sure”.

Next day, there he was. All ready for the photo shoot. I took 2 photos. He wanted to know if he can see it on another computer after it is published. I said yes. He asked for the address. I said it will be generated only after I publish it. So we parted upon the agreement that he will get to see it next time he comes.

My momentary appreciation of the technology deployed had predictably worn off in a few minutes itself. However, it was just so sweet and endearing – his eagerness to fulfill my request and to see his photo published. He was eager yes, but there was a decorum about him. No expression of excitement.

So, I just have to share his photo with you – and I happily await sharing it with him next month.

Sweet simple human encounters. Simple connections to be grateful for.